Privacy Policy

This Privacy Policy describes how Quality Fence Company (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fence.net (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your billing and shipping addresses, payment confirmation, email address, and phone number.
Account information such as username, password, security questions, and other credentials used for account access.
Customer support information including any information you choose to include in communications with us.

Some features of the Services may require you to directly provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include:

Device and browser information
IP address
Information about your network connection
Information about how you interact with our Site and Services

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services
Payment processors who process transactions
Marketing partners who help us communicate with you
Third-party analytics and advertising partners

Any information we obtain from third parties will be handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

Processing payments, fulfilling orders, arranging shipping, and providing notifications about your account or transactions.
Creating, maintaining, and managing your account.
Facilitating returns, exchanges, and customer support.

Marketing and Advertising

Sending marketing, promotional, and advertising communications by email, SMS/text message, or postal mail.
Showing you advertisements for products or services, including tailoring the Services and advertising to you.

Security and Fraud Prevention

Detecting, investigating, and preventing fraudulent or illegal activities.

Communicating with You and Service Improvement

Responding to inquiries and improving our Services.

Cookies

Like many websites, we use Cookies to:

Operate and improve our Site and Services
Remember your preferences
Run analytics to understand usage
Tailor advertising on our Site and other sites

Most browsers automatically accept Cookies. You can change your browser settings to remove or reject Cookies. However, doing so may impact your experience or limit certain features.

How We Disclose Personal Information

We may disclose your personal information to:

Vendors and third parties who perform services on our behalf (e.g., payment processing, IT support, shipping).
Business and marketing partners, subject to their own privacy policies.
Affiliates or our corporate group.
Parties involved in a business transaction (e.g., merger, acquisition, or bankruptcy).
Legal authorities or others to comply with legal obligations, protect rights, or enforce agreements.
Other third parties with your consent or at your direction.

Third-Party Websites and Links

Our Site may link to third-party websites and online platforms. We do not control and are not responsible for the privacy or security of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it. As of the Effective Date, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect. We cannot guarantee “perfect security.” Please avoid sending sensitive information via unsecured channels.

We retain personal information as needed to provide Services, maintain your account, comply with laws, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights such as:

Access/Know: Request details about the personal information we hold.
Delete: Request deletion of your information.
Correct: Request corrections to inaccurate information.
Portability: Request a copy or transfer of your information.
Restrict Processing: Request limitations on how we process your data.
Withdraw Consent: Withdraw any consent you previously provided.
Appeal: Appeal any decision we make regarding your rights requests.
Managing Communication Preferences: Opt out of marketing emails using the unsubscribe link.

To exercise your rights, please contact us using the information below. We may need to verify your identity before responding. You may designate an authorized agent to make requests on your behalf.

Complaints

If you have concerns about how we process your information, please contact us. You may also lodge a complaint with your local data protection authority.

International Users

Your information may be transferred, stored, and processed outside your country. Where required, we rely on recognized data transfer mechanisms such as Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us:

Quality Fence Company
Phone: 423-825-0513
Email: info@fence.net
Address: 6020 Pinehurst Abe, Chattanooga, TN 37421

Last Updated: 1/1/25